Your personal details supplied to us prior to, and during your bookings are fully confidential. We will not pass on your details to third parties unless instructed to do so, and will not use emergency contact numbers unless the need arises. Please make sure the person you give as your emergency contact knows that you have done so. Your email address will be added to a mailing list which you can ask to be removed from at any time.
Your keys are kept in a securely locked location unless during a booking, where they are kept on a key chain easily identifable by us, but not to anyone else. This is usually with a first name or a pets name. Your keys will be returned to you via a method discussed at key collection. If you are asked to leave a key in a safe place this place will not be made known to anyone but the sitter for your booking.