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5 Star Cat Sitting In Norwich

WITH OVER 400 5* REVIEWS ONLINE AND AROUND 1000 CLIENTS BETWEEN US, WE BRING TOP RATE LOVE & CARE FOR YOUR CAT WHEN YOU'RE AWAY FROM HOME,  BY ESTABLISHED NORWICH CAT SITTERS


Hi there!  We're Faith and Kylie, and together we are Norwich Cat Sitting Services.  We are established Norwich cat sitters in our own rights under our respective business names, The Cat Lady Norwich Cat Sitter, and Faith the Cat Sitter Norwich, with over 6 years of professional experience looking after cats and kittens all over city (we both formed in 2015).  We are now working together to bring you one amazing 5 star cat sitting service for Norwich, covering NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8 and also the outskirts.  We’re based in Norwich city centre, so, if youre looking for a professional, top rate alternative to a cattery to care for your precious feline friends while you're away from homelook no further than us for all your Norwich cat sitting needs! 

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We believe that cat sitting is a much nicer way for your cat to be cared for when you are travelling.  We set up our business because we didn't like the thought of our fluffy babies going to an unfamiliar place surrounded by other cats, smells and things they don't know. As all cat owners know, they love their own environments and routines, and they are very territorial creatures who often don't like other cats outside their own families.   It also reduces the risk of urinary tract infections, depression and stress for them to stay where they are happiest, and you will instantly see the difference that staying at home makes on your return.

 As well as that, most cats really dislike being put into the dreaded cat carrier and being taken to the cattery, making it an upsetting and stressful start to your time away.  

The service we offer is so much more than just "feeding the cat" - both giving a specialised personal approach with lots of love and care for every cat that we look after and making sure each cat is happy and relaxed with fuss and cuddles.  It's all about really getting to know each cat in our care and treating them as if they were our own, and we pride ourselves in our professional merged with very personal approach. We absolutely LOVE cats and you will see from the moment we meet how much cats love us! 

We cater to all types of bookings – if you’re going away for holidays, weekends away, work trips, if you are going into hospital, or simply because you can’t keep asking your neighbours!

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Scroll down to our 'How It All Works' section to read more details on our Cat Sitting Service, or we update our Facebook page daily with photos of our current clients, click here to see our gallery

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Why Choose Us?

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Faith and Kylie have been in business since 2015, and are highly recommended and trusted, with 5 star ratings across the internet with over 400 5* reviews combined! We are full time Norwich cat sitters working 7 days a week, Monday to Sunday, come rainshine or blizzard, and as this is our only job you can rest assured your cat will have our full attention and be our top priority.
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We currently have around 1000 happy clients between us, and also have a team of equally trusted pet sitters who cover areas for us when we have limited availability, meaning you never have to worry about being without cat care when you need it most.  If we can't take on your booking ourselves, we will let you know who will be available and put you in touch with them, making it all as streamlined as possible.

You can read some of our reviews below, and the rest by clicking here.

Experienced & Safe

We focus solely on cat visits, so have more time to give your cat the type of care they need. We have over 6 years of professional cat care experience cat sitting in Norwich, as well as being devoted cat parents ourselves, with 5 cats between us, so it's safe to say that your cat could not be in better hands than with us!

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We are both actively involved with cat welfare in and around Norwich, from sponsoring the RSPCA and Cats Protection, to supporting the local rescue centres.  At Christmas, we have a Christmas Card fund, which we donate to local shelters for cat welfare instead of giving out cards.  A full list of our sponsored and recommended businesses can also be found here.

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Insured & Qualified

We are qualified in these areas of feline care, following on from studying on these courses.

  • First Aid For Cats & Kittens (Animal Training College/Oplex Careers) (Kylie & Faith)

  • Cat Anxiety & Stress Level 3 (Animal Training College/Oplex Careers) (Kylie & Faith)

  •  Feline Behaviour & Psychology Diploma (Centre of Excellence/Oplex Careers) (Kylie & Faith)

  • Caring for Elderly Pets Level 3 (Animal Training College/Oplex Careers) (Kylie & Faith)

  • Veterinary Nurse Diploma Level 2 (Animal Training College/Oplex Careers) (Kylie)

  • Introduction to Cat Grooming & Health (Staff Skills Training) (Kylie)

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All of our team are fully insured with Pet Sitting Insurance (with Pet Plan Sanctuary and Protectivity) and DBS checked for your peace of mind. Confirmation of these can be provided at any point.
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How It All Works

We offer specialist cat sitting visits, on a once a day or twice a day basis to feed, fuss, cuddle, play with, groom and ensure the well being of your furry friend.  We can also cater to three times a day visits for very young kittens, elderly cats, or on essential medical grounds if needed depending on availability.  We cover most postcodes ourselves, but we also work closely with other self employed cat sitters for when we are fully booked or unavailable so that you have access to cat care at all times.  If we are unavailable for your dates, we will discuss with you who is and put you in touch with them.

Sorry, but we are not licensed for, and do not offer home boarding or overnight sitting.

As well as caring for your cats, we can also feed and clean out small animals such as rabbits, gerbils, guinea pigs, fish and chickens.  Scroll down for more information

Yes, we are a Covid Secure business.  We work alone, and when noone is home, with added safety precautions (we already sanitise and hand wash very regularly throughout visits as you can imagine!).  We can also visit if you are going into hospital.  Please click here to read our updated working practices throughout the pandemic.

The charges cover our travel & car costs plus initial meeting/key collection.  Where catteries charge per animal, we only charge per household**.

Please click here to view our rates.

Please note, due to current circumstances, we have an updated set of guidelines surrounding hygiene that we follow on visits which we will discuss with you when you book.

We tailor each visit to suit the needs of every individual cat, as we understand that all cats are very different and like to be around people in different ways. We take a great deal of time really getting to know each cat that we look after to ensure they have the best possible care. This includes taking all the notes we need on our initial meeting, and taking our first few visits with your cat slowly so they get to know us and us them.

There is no set visit time because as we mentioned above, every cat is different and we judge the visits on each cat's personality, so durations can vary depending on this. If your cat is particularly playful, we can have fun with toys and games! Some cats just love to be brushed and stroked so if this is your cat – leave out the brush! Or if your cat is more of the independent type and simply wants to be fed and let out or left alone to snooze, then that’s fine too! For very nervous cats and cats that find visits from strangers particularly stressful, our approach would be to ensure they have everything they need to be safe, well, fed and watered on a daily basis and leave them to relax quietly in their 'safe place' without any further disruption or anxiety. Despite being anxious, these types of cats are still much better off with a sitter in their own home, with their own smells and routine, than in a cattery.

We can discuss what type of visit you think your cat will want at the time of booking, and will use this information on our first few visits to really tailor our service to the needs of your cat!

As well as plenty of fuss and play for cats who love company, and the obvious feeding and watering, we offer the following as standard on each visit:

- Clean feeding areas, wash food bowls on every visit and clean up any mess made throughout the booking.
- Clean, change and empty litter trays as directed and change bedding of small animals when instructed.
- Small household chores such as watering of plants, gathering mail, turning on lights, radios and opening/closing of curtains. (Please note for big gardens we may add an extra charge)
- Making sure we have seen your cat when possible, especially if they prefer the less-is-more approach and tend to be out and about watching the day go by when we visit!

For visit amount, ultimately it's up to you, but when you're choosing how many visits to book in, have a think about your cats normal routine. Do they tend to just graze on a dry food diet? Do they go in and out as they please and possibly may not be around when we visit? Are they on a second meal which could be set in a timer bowl? Are they more aloof with strangers than with you? If so, your cat will likely be fine with a once daily visit.

If your cat craves human attention, has twice daily medications, needs their cat flap locked overnight, or you have multiple cats free-feeding on wet food meals then you may need twice daily visits. We would also suggest twice daily visits as standard for kittens and elderly cats, and we can cater to three visits a day for them too depending on availability.

If you are wanting twice daily visits, please take into consideration our visit time slots (listed on the contact form) when booking our starting and finishing visits, depending on the time you are leaving and arriving back home.  There may also be selected days where we offer a limited service of once daily visits (unless for medication), due to working 7 days a week.  We will always mention this on booking and can loan out food timers for those days if needed.

Our time slots are generally the following, but can extend either side depending on volume of bookings: 

AM/Mornings: 830AM - 12 NOON

PM/Evenings: 3.30pm - 8pm

Flexible Timed Once Daily Visits:

9-6pm

We work to a route depending on our schedules for each day so due to that reason unfortunately we cannot offer specific times for visits, but will guarantee the visit will fall into the time of day you have requested. For once daily visits, please specify a slot on the contact form if your cat isn't OK with a flexible time.

For cats on time-specific medications (e.g. Insulin injections) please let us know on the initial booking so we can plan our routes accordingly to space out the doses as much as possible.

Yes!

We have plenty of experience with most forms of medicine; tablets, injections, liquids, inhalers and creams. Please state in your first message if your cat will need medication and if they are time-specific and we will do our best to accommodate this.

If your cat becomes unwell or is injured while you are away, with your permission we will take them to a vet and bring them home again when they have been assessed. We will give any aftercare advised by the vet while you're still away. If we can't contact you or your emergency contact given on our meeting, we will use our own judgement before making a decision as a duty of care. Before going away, please check with your vet on their procedure for cat sitters in case the need arises!

It's handy for us to have an emergency contact number, someone local, in case anything happens to you while you're away, or we need help with vet visits, so please think ahead about who this could be and give it to us on meeting, or leave it out for our first visit.

Yes! We can send you updates throughout the booking with messages, pictures and videos so you can feel confident that your lovely cat is OK while you are away from home. Please note it isn't always possible for us to take photos/videos at every visit, but rest assured we will send them when we get them! Updates can be sent by text, WhatsApp or email either daily or sporadically throughout your booking, or if you prefer the no-news-is-good-news approach, then of course, you can opt for us to only contact you in an emergency. The frequency of updates can be discussed in our initial meeting. Please note that photos and videos can only be sent via WhatsApp or Email.

Simply fill out our contact form below! Click here to scroll down to it. After you have made your booking and we have confirmed it, we will be in touch closer to the time to arrange coming to meet you all and collect a key.  Once we've made contact, you can then text or email us personally for future bookings going forward as well.

Once you have made your booking and had it confirmed, we will contact you in the month run up to your start date to arrange a suitable time to meet you and your cat/s. This meeting will usually be in the few weeks before your starting date, so that the information is fresh for us. Due to current circumstances, we can also offer Video Call Meet & Greets, if you would prefer it. We have an updated set of guidelines surrounding social distancing in meetings and hygiene on visits which you can read above in the red section at the top of this FAQ.

Please note that we both cover separate areas of the city, so the sitter for your area will reply to your query personally. We also have other trusted businesses helping to cover certain areas when we are unavailiable or fully booked. This means you will always have cat care when you need it most. We will put you in touch with the sitter who will be helping your kitty when you send your enquiry.

We will also need to collect a spare key, so please make sure you have one ready for us when we come. During the meeting, we will spend some time getting to know your cat/s and taking notes on all the important information including vet registration, general daily routine and feeding instructions, medication requirements, all their quirky likes and dislikes and much more!

Your keys are stored in a locked safe at our homes and only used when on a booking with your cat. We use name tags with only your first name, last name or pets name so they are easily distinguishable for us but no one else.  None of your personal information is given to any other party, unless we are told to by you. Method of key return will be discussed with you on meeting.  Due to current circumstances, we have an updated set of guidelines surrounding social distancing and hygiene for key drops, collections and key returns which we will discuss with you when you book.

Yes! Holding your key can save a lot of time out of your busy life to drop us a key, or be at home for a key collection, and it helps to ensure our availability for your bookings.  We still need notice for bookings from key holders, especially at peak times, but it definitely helps to streamline things.

All keys held are all marked with a clear identity tag (with no address or surname!) in a securely locked location at each of our homes and can be returned to you if needed at your request, when we are next able.

Some benefits of this free-of-charge extra are as follows:
- Flexibility for short notice requests, emergency visits and if you go away a lot throughout peak times.
- Avoids the need for arranging keys at an anti-social or inconvenient time in the run up to your booking.
- Ensures we still have a key after the last visit is completed just in case any delays occur or you decide to extend your trip last minute.
- There will be someone within city centre reach with a key to your property should it be needed. Please note that as we work long hours we would need notice for returning keys, as we do not carry them unless we are on a booking with your cat and may not be in your area. Therefore, if you lock yourself out please be prepared for us to not be available and be ready to call a locksmith just incase.

Please mention if you would like us to hold a key when booking, and have a spare key available on the date we arrange. There is also the option of leaving a key in a safe place, or we are well versed in all types of key safe so are happy to use one of these if you have one.

Yes, we do have cancellation policies and these will be sent over to you after meeting.  If you would like to know them prior to meeting, please ask the sitter who books you in.  Please note, there are no extensions to our normal cancellation policies in light of Covid-19 as of 1/4/2020. We value your custom and support at such a difficult time.

We do!

However, there is a limited service, and visits tend to be shorter than normal periods due to volume (especially Christmas Eve, Christmas Day and Boxing Day). We work very long hours over the festive season, and book up extremely quickly as it is our busiest time of year, so its best to book in advance (we fill up as far in advance as October).  The service for the festive season is as follows;

Christmas Day & Boxing Day - Once a day visits only, unless for medication.  Please take into consideration that the visit can be anytime from 8am to 6pm, so have a think about when you're leaving or getting home on those days if necessary, as we can always leave extra food out the visit before.  These days are also a double visit charge (so £15-£16 per visit if you are our local areas).

New Years Day - we offer twice on this day depending on availability, but is a visit and a half charge per visit (so £11-12 per visit if you are our local areas)

Please note that our cancellation policies may differ over the festive period as it is harder for us to fill slots with there being less days to fit in meetings.  These will be in any terms & conditions sent across after meeting and if you would like to know this beforehand please as the sitter that books you in.

In the same way, we also work all bank holidays, which also incur a slightly higher fee per visit (A visit charge, and a half, so £11-12 a visit for local areas for example).

PET TO VET TAXI SERVICE

This service proved very popular over the lockdown period, but since restrictions have eased we have become increasingly busier with cat visits so have made the decision to halt this service. If you need your cat taken to the vet please contact us and we will do our best to help.

HOUSE CHECKING POP INS

For house checks, where there are no pets present, we offer once daily pop-in visits to water plants, take in mail and create a lived-in feel while you're away.  We can alternate lights, curtains and blinds, feed fish and keep a check that all is well. This service is area dependant and pop-ins start at £5 per visit for a standard visit. If you would like this service please mention in the extra information that your query is for house checking visits without pets.

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Make An Enquiry

It couldn't be easier to make a booking! Please fill out the form below or email us on  contact@norwichcatsittingservices.co.uk, with your name, full postcode, mobile number and enquiry.

Due to the volume of enquiries, we cannot take any bookings on the phone or verbally.  It must come via the contact form below, email or text message, so that we have a clear record of any key information, dates and location.

We will contact you to confirm your booking via the email address or mobile number you provide so please make sure these are correct.  If the booking is soon, we will discuss how you would like to meet (we follow a social distancing policy for meet & greets which can be read here) and go from there.  Please make sure to read our Terms & Conditions by clicking here.

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    Request a TEXT back ASAP? (Please provide your mobile number below)

    Yes - TEXT me back

    Full Name (required)

    Email Address (required)

    Mobile Number (required - PLEASE DOUBLE CHECK your number is correct before submitting)

    Full Postcode (required)

    Date Of First Visit (required)

    STARTING Visit Time Slot
    AM (Anytime up to 12 noon)PM (Anytime after 330PM)FLEXIBLE TIME

    Date Of Last Visit (required)

    FINISHING Visit Time Slot
    AM (Anytime up to 12 noon)PM (Anytime after 330PM)FLEXIBLE TIME

    Time Slot(s) Needed For Dates In Between
    AM & PMAM (Anytime up to 12 noon)PM (Anytime after 330PM)FLEXIBLE TIMED ONCE DAILY VISIT

    Is There Any Medication to give?
    YesNo

    Extra Information? (Please click here to view our price list) If you have extra sets of dates please write them in below too.

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