Daily Home Visit Cat Feeding & Care in Norwich
Established and trusted cat feeding in Norwich since 2015. Over 600 reviews online - covering NR1 to NR7, plus other postcodes depending on availability
Cats are very territorial creatures and will always be happier in their home environment. Feline stress is one of the leading triggers for urinary tract infections, not to mention behavioural changes, and staying in familiar surroundings without the dreaded trip in the cat carrier reduces the risk of this. Cat welfare is at the heart of what we do - we focus solely on cat visits and don't offer set times as no two visits are the same - if your cat is shy or wary of strangers we give them the space they need to feel comfortable, and likewise if your cat loves a cuddle, we are there to offer that too! The service is tailored to what your cat wants when we are there with them in real time, as they will likely act differently with us to how they are with you when you are home.
Who Are We?
Norwich Cat Sitting Services was formed by Faith (Faith the Cat Sitter Norwich) and Kylie (The Cat Lady Norwich Cat Sitter) in 2018. We have both been working as professional Norwich cat sitters in our own rights since 2015, but have been cat owners all our lives
Cats are our passion, and we have both taken extensive training in feline care, behaviour and wellbeing, so we can offer you the best care for your cats' individual needs and personality as well as being able to identify when something isn't right and offer advice
We are all fully insured with Pet Sitting Insurance and DBS checked for your peace of mind. Confirmation of these can be provided at any point.
KYLIE ROUSE & FAITH LUCY SMITH - Founders & Sitters
Both of us are qualified in the following areas - Feline First Aid, Cat Anxiety & Stress, Feline Behaviour & Psychology, Animal Communications and Caring For Elderly Pets, with all Diplomas at Higher Distinction level. Faith is a cruelty free advocate, and has been a foster carer for various rescue centres, with Cats Protection & RSPCA sponsors, as well as volunteering at local shelters. Kylie also alongside her feline studies is qualified as both a Level 3 Pharmacy Technician and Level 2Personal Trainer. Between us, we have 5 pampered cats of our own, with 4 of those being indoor cats and a big reason to why we both started our businesses back in 2015.
OUR CAT SITTING ASSISTANT TEAM - SOPHIE, ANNA, MICHELLE, EMILY & GRETEL
To help us on our visits we have 5 fabulous team members, who work at various points throughout the week. It’s taken a long time to perfect our team and they all work to the same strict protocols that we do. All the ladies are doing extended cat care studies in the same areas as us, with both Sophie & Emily already completing their level 3 Feline First Aid courses and working towards their Feline Anxiety CPD. All have extensive experience with indoor and outdoor cats alike, and we know your cats are going to love them! Sophie has been working for us since June 2023 and also volunteers for Lost & Found a cats in Norwich on the side, and the other ladies have all come on board late Spring 2024.
Recommended & Trusted Cat Sitting in Norwich
We’ve been in business since 2015, have over 1000 happy clients between us, and are highly recommended and trusted with over 600 5* reviews combined! Below are our Google reviews, and you can view our Facebook reviews via NCSS, Faith the Cat Sitter & The Cat Lady Norwich
Your Cat Is Our Priority
Here are a few things that we cover on our visits:
Food and water replenishment. Cleaning of feeding areas and setting up timer bowls for timed feeds if required
Fuss - this is all on your cats own terms! If your cat is shy and prefers to hide thats fine too! We will never force a shy cat to accept fuss - we often find this approach brings them out of their shell quicker
Administering medication where needed and keeping a general eye on your cats' wellbeing while you're away. We have experience with all types of medication including giving insulin or water injections. If your cat becomes unwell while you're away, with your permission we will make arrangements for them to see a vet. If we cannot get hold of you or your emergency contact we will use our own judgement before making a decision to take them to the vets as a duty of care
Scooping, cleaning and changing of litter trays, and keeping areas around litter trays clean and tidy. We clean up any visible mess (eg faeces, vomit, 'kills' - this doesn't usually include cat hair as obviously this is part of having a cat!) that is found during our booking with your cat (please note we cannot be held responsible for anything that may need cleaning up on your return, from instances that happen after our last visit)
Daily service reports including photos
Your cats' safety is paramount and we take extra caution to keep cats inside if they are strictly indoor cats, or to be kept in when you're away. If your cats goes in and out we will keep tabs on when we see them and their eating habits so that we can alert you if anything is out of the ordinary
How We Work
We offer specialist cat sitting pop ins in Norwich in the comfort of your own home. Please read this section to better understand how we work
Our standard service and rates are for once daily flexible timed visits between 9-6pm each day. Sorry, but we don’t offer twice a day visits. In our experience, if your cat eats both wet and dry food, we find that wet food given on the visit and dry food out to graze is the best option while you are away, however we can supply or recommend timer bowls to stagger the food into am/pm feeding if you prefer that option, which we then set around our visits
A 'flexible time visit' for our once daily visits means there is no set time, and you cannot request a time or time frame. All our visits are done between the hours of 9-6pm and the time we visit depends on our schedule for the day, as we need to work to a route to get round everyone in a timely manner. We do not offer set AM or PM slots.
We don’t give a set visit length as this depends on every individual cat and job, we tailor our visits to your cat in real time, however a general visit is usually anytime up to 25 minutes but this can fluctuate depending on the day. Feeds may be shorter if your cat is shy or nervous of strangers, to manage their anxiety levels, as well as if they are already out when we arrive or prefer to be left alone to do their own thing. We find that this approach brings them out of their shell quicker which then enables us to spend more time with them as the days go on when they are feeling more comfortable.
We offer an initial pre-meeting for all new clients that book in advance. In this meeting we will pop round a week or two before your dates to see where everything is and collect your key. In this meet, we generally take around 10-20 minutes to say hello to you and meet your cats and see where things are. We will also need to collect your key, so please have a spare ready. We generally find that our pre-meetings are more for you to meet us face to face, as its the visits themselves that really let us get to know your cat.
Please note that we only have a certain amount of meeting slots per month, so if you are booking short notice we may not be able to accommodate a pre-meeting - in which case if we can help with the visits we will go through the information we need to care for your cat and ask that you drop a key to us beforehand. We have trialled this for a few years in busier periods and it has worked very well and enabled us to help more of you. We have ample reviews on Google and Facebook if you would like to read them
If your cat does not have free access to a cat flap we would recommend they are kept in with a litter tray for the duration of your booking, as we cannot give set times for bookings to open/close cat flaps and cannot wait around for cats to come back in if they aren’t allowed to stay out between visits if they venture off. This is also alot safer for your cat as if they are in danger or spooked outside and cannot get back into their home they may be more likely to stray
You are welcome to have friends/family visit too if your cat is particularly sociable, but we do ask that you let us know if this is happening for insurance reasons, and that it is either before 9am or after 6pm so that it isn't likely to clash with our visit and your cat gets to see the two faces as planned instead of all at once!
After you send your request below, we will be in touch to confirm the dates we can visit. Once we have your go ahead, we will send across our booking confirmation, plus our terms and conditions so that you can read about our cancellation policies and any other details. Depending on if your dates are close we will then book in a pre meeting, or contact you again closer to the time to arrange this
We work all year round, but to a limited service for Christmas and New Year, bank holiday weekends and Easter. These periods book up extremely quickly and are subject to a higher rate per visit. Please book in advance to avoid disappointment.
We can hold your keys as part of our key holding service if you go away regularly or find it hard to remember to drop a key to us before your dates. Keys are kept in secure safes when we are not on a booking with your cat. Alternatively, we are well versed in all types of Key Safes and are happy to use these if you have one
Pricing
The charges below cover our travel & car costs plus initial meeting/key collection. They cover time spent doing the usual tasks for your cats wellbeing, but also cover any eventualities which may make our visits longer - eg: unexpected first aid, looking for hidden cats, cleaning up extra messes, outside-the-box events (we have had set up our own provided cat cams on occasions where we haven't seen an outdoor cat, and perform emergency DIY at times!)
There may be extra charges for multi cat households and small animals, and over the festive and Easter periods, plus bank holidays.
Postcode/Area | Rate Per Feed |
---|---|
NR1 | £11 |
NR2/NR3 | £10 |
NR4/NR5/NR6/NR7 | £11 |
Other close postcodes (if available) | £12-14 |
Booking Requests
Due to the volume of enquiries, we cannot take them on the phone or verbally. It must come via the portal for existing clients or the form below for new clients , so that we have a clear record of the key information, dates and location. If you have additional sets of dates, please send one form per block.
Existing Clients
Please use the portal on the link below, with the email we send your invoices and confirmations to as your username when logging in
New Clients
If you are new to the NCSS family, please fill out the form below and we will get back to you usually within 24 hours.