Commonly Asked Questions
Please note, due to current circumstances, we have an updated set of guidelines surrounding hygiene and social distancing that we follow on visits. If these will affect you or your cats' visits we will discuss with you on meeting.
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Are You Covid Secure? Can You Visit If I Am In Hospital?
Yes, we are a Covid Secure business. We work alone, and when noone is home, with added safety precautions (we already sanitise and hand wash very regularly throughout visits as you can imagine!). We can also visit if you are going into hospital. Please click here to read our updated working practicesthroughout the pandemic.
How Long Are Your Visits & What Happens While You Are There?
We tailor each visit to suit the needs of every individual cat, as we understand that all cats are very different and like to be around people in different ways. We take a great deal of time really getting to know each cat that we look after to ensure they have the best possible care. This includes taking all the notes we need on our initial meeting, and taking our first few visits with your cat slowly so they get to know us and us them.
There is no set visit time because as we mentioned above, every cat is different and we judge the visits on each cat's personality, so durations can vary depending on this. If your cat is particularly playful, we can have fun with toys and games! Some cats just love to be brushed and stroked so if this is your cat – leave out the brush! Or if your cat is more of the independent type and simply wants to be fed and let out or left alone to snooze, then that’s fine too! For very nervous cats and cats that find visits from strangers particularly stressful, our approach would be to ensure they have everything they need to be safe, well, fed and watered on a daily basis and leave them to relax quietly in their 'safe place' without any further disruption or anxiety. Despite being anxious, these types of cats are still much better off with a sitter in their own home, with their own smells and routine, than in a cattery.
We can discuss what type of visit you think your cat will want at the time of booking, and will use this information on our first few visits to really tailor our service to the needs of your cat!
As well as plenty of fuss and play for cats who love company, and the obvious feeding and watering, we offer the following as standard on each visit:
- Clean feeding areas, wash food bowls on every visit and clean up any mess made throughout the booking.
- Clean, change and empty litter trays as directed and change bedding of small animals when instructed.
- Small household chores such as watering of plants, gathering mail, turning on lights, radios and opening/closing of curtains. (Please note for big gardens we may add an extra charge)
- Making sure we have seen your cat when possible, especially if they prefer the less-is-more approach and tend to be out and about watching the day go by when we visit!
How Many Visits Does My Cat Need & What Time Will You Visit?
For visit amount, ultimately it's up to you, but when you're choosing how many visits to book in, have a think about your cats normal routine. Do they tend to just graze on a dry food diet? Do they go in and out as they please and possibly may not be around when we visit? Are they on a second meal which could be set in a timer bowl? Are they more aloof with strangers than with you? If so, your cat will likely be fine with a once daily visit.
If your cat craves human attention, has twice daily medications, needs their cat flap locked overnight, or you have multiple cats free-feeding on wet food meals then you may need twice daily visits. We would also suggest twice daily visits as standard for kittens and elderly cats, and we can cater to three visits a day for them too depending on availability.
If you are wanting twice daily visits, please take into consideration our visit time slots (listed on the contact form) when booking our starting and finishing visits, depending on the time you are leaving and arriving back home. There may also be selected days where we offer a limited service of once daily visits (unless for medication), due to working 7 days a week. We will always mention this on booking and can loan out food timers for those days if needed.
Our time slots are generally the following, but can extend either side depending on volume of bookings:
AM/Mornings: 830AM - 12 NOON
PM/Evenings: 4pm - 8pm
Flexible Timed Once Daily Visits: 9-6pm
We work to a route depending on our schedules for each day so due to that reason unfortunately we cannot offer specific times for visits, but will guarantee the visit will fall into the time of day you have requested. For once daily visits, please specify a slot on the contact form if your cat isn't OK with a flexible time.
For cats on time-specific medications (e.g. Insulin injections) please let us know on the initial booking so we can plan our routes accordingly to space out the doses as much as possible.
Can You Administer Medication? What Happens If My Pet Becomes Ill While I'm Away?
Yes! We have plenty of experience with most forms of medicine; tablets, injections, liquids, inhalers and creams. Please state in your first message if your cat will need medication and if they are time-specific and we will do our best to accommodate this.
It's handy for us to have an emergency contact number, someone local, in case anything happens to you while you're away, or we need help with vet visits, so please think ahead about who this could be and give it to us on meeting, or leave it out for our first visit.
If your cat becomes unwell or is injured while you are away, with your permission we will take them to a vet and bring them home again when they have been assessed. We will give any aftercare advised by the vet while you're still away. If we can't contact you or your emergency contact given on our meeting, we will use our own judgement before making a decision as a duty of care. Before going away, please check with your vet on their procedure for cat sitters in case the need arises!
Will You Send Me Updates?
Yes! We can send you updates throughout the booking with messages, pictures and videos so you can feel confident that your lovely cat is OK while you are away from home. Please note it isn't always possible for us to take photos/videos at every visit, but rest assured we will send them when we get them! Updates can be sent by text, WhatsApp or email either daily or sporadically throughout your booking, or if you prefer the no-news-is-good-news approach, then of course, you can opt for us to only contact you in an emergency. The frequency of updates can be discussed in our initial meeting. Please note that photos and videos can only be sent via WhatsApp or Email.
How Do I Make A Booking & What Happens Next?
Simply fill out our contact form here. Once we've made contact, you can then text or email us personally for future bookings going forward as well.
Once you have sent your enquiry, we will text you to confirm it is booked and then we will contact you closer to your start date to arrange a suitable time to meet you and your cat/s. This meeting will usually be in the few weeks before your starting date, so that the information is fresh for us. Due to current circumstances, we can also offer Video Call Meet & Greets, if you would prefer it. Please note that we both cover separate areas of the city, so the sitter for your area will reply to your query personally. We also have other trusted businesses helping to cover certain areas when we are unavailable or fully booked. This means you will always have cat care when you need it most. We will put you in touch with the sitter who will be helping your kitty when you send your enquiry.
We will also need to collect a spare key, so please make sure you have one ready for us when we come. During the meeting, we will spend some time getting to know your cat/s and taking notes on all the important information including vet registration, general daily routine and feeding instructions, medication requirements, all their quirky likes and dislikes and much more!
What Happens To My Keys When You Have Collected Them?
Your keys are stored in a locked safe at our homes and only used when on a booking with your cat. We use name tags with only your first name, last name or pets name so they are easily distinguishable for us but no one else. None of your personal information is given to any other party, unless we are told to by you. Method of key return will be discussed with you on meeting.
Do You Hold Keys For Future Bookings?
Yes! Holding your key can save a lot of time out of your busy life to drop us a key, or be at home for a key collection, and it helps to ensure our availability for your bookings. We still need notice for bookings from key holders, especially at peak times, but it definitely helps to streamline things.
All keys held are all marked with a clear identity tag (with no address or surname!) in a securely locked location at each of our homes and can be returned to you if needed at your request, when we are next able.
Some benefits of this free-of-charge extra are as follows:
- Flexibility for short notice requests, emergency visits and if you go away a lot throughout peak times.
- Avoids the need for arranging keys at an anti-social or inconvenient time in the run up to your booking.
- Ensures we still have a key after the last visit is completed just in case any delays occur or you decide to extend your trip last minute.
- There will be someone within city centre reach with a key to your property should it be needed. Please note that as we work long hours we would need notice for returning keys, as we do not carry them unless we are on a booking with your cat and may not be in your area. Therefore, if you lock yourself out please be prepared for us to not be available and be ready to call a locksmith just incase.
Please mention if you would like us to hold a key when booking, and have a spare key available on the date we arrange. There is also the option of leaving a key in a safe place, or we are well versed in all types of key safe so are happy to use one of these if you have one.
Do You Have A Cancellation Policy?
Yes, we do have cancellation policies and these will be sent over to you after meeting. If you would like to know them prior to meeting, please ask the sitter who books you in. Please note, there are no extensions to our normal cancellation policies in light of Covid-19 as of 1/4/2020. We value your custom and support at such a difficult time.
Do You Work Over Christmas & Bank Holidays?
We do, however, there is a limited service, and visits tend to be shorter than normal periods due to volume (especially Christmas Eve, Christmas Day and Boxing Day). We work very long hours over the festive season, and book up extremely quickly as it is our busiest time of year, so its best to book in advance (we fill up as far in advance as October). The service for the festive season is as follows;
Christmas Day & Boxing Day - Once a day visits only, unless for medication. Please take into consideration that the visit can be anytime from 8am to 6pm, so have a think about when you're leaving or getting home on those days if necessary, as we can always leave extra food out the visit before. These days are charged at double your normal visit rate (so £15-£16 per visit if you are our local areas).
New Years Day, Easter & Bank Holidays - we offer twice on these days depending on availability, but they are charged at 1.5x the normal visit rate (so £11-12 per visit if you are our local areas)
Please note that our cancellation policies may differ over the festive period as it is harder for us to fill slots with there being less days to fit in meetings. These will be in any terms & conditions sent across after meeting and if you would like to know this beforehand please as the sitter that books you in.