Commonly Asked Questions
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How long, what time & what happens on a visit?
We don’t give a visit length as this depends on every individual cat and job, however when time allows in off peak seasons, if we notice you have a particularly affectionate cat that loves a lap and a cuddle we will be happy to accommodate and stay longer! Feeds may be shorter if your cat is shy or nervous of strangers, to manage their anxiety levels, as well as if they are already out when we arrive or prefer to be left alone to do their own thing.
We provide once daily flexible time visits to feed, refill timer bowls & water, scoop & change litter trays, clean litter areas and give fuss & cuddles (when they want it!). We generally find that wet food given on the visit (if your cat eats wet food) and dry food out to graze is the best option while you are away, however we do supply timer bowls to stagger the wet food into am/pm feeding if you prefer that option, which we set around our visits. Visits can be anytime depending on where we are in our schedule which is why we ask for your itinerary on booking. We don't offer set AM or PM slots.
What is a 'Flexible Time Visit' & Why Do You Only Offer These?
A 'flexible time visit' means there is no set time, and you cannot request a time or time frame. The time we visit depends on our schedule for the day, which can sometimes be very demanding, so we need to work to a route to get round everyone in a timely manner. We have a lot of clients and this is the method that works best for us in order to let down the least amount of people and also work around our lives, since we don't have regular days off like a normal 9-5.
We ask your itinerary on the request form so that we know when to start and end our booking correctly. Please note that as visits can be at any time of day, if you are leaving after 10am and back before 4pm we would not visit on these days. We would recommend purchasing a timer bowl if your cats cannot be fed on leaving or left extra to tide them over to when you're home. We can supply these at a one off fee for you to keep (currently £14.99 but this is subject to change depending on the wholesaler price at the time), please note that as we buy these for you it would still be chargeable if your booking doesn't go ahead. As always, we will let you know the dates we can visit when we confirm your request.
You are welcome to have friends/family visit too if you want your cat to see an extra face, but we do ask that this is after 6pm where possible so that it isn't likely to clash with our visit and for you to let us know if this is going to happen.
Can You Administer Medication? What Happens If My Pet Becomes Ill While I'm Away?
We currently only offer once daily visits, so are able to give medications that are suitable for once daily administration or that your cat can eat added to their food in a timed feeder. We ask on the contact form if your cat needs medication - please only include prescription medicines in this answer, as supplements such as Yumove, Cystaid, probiotics, Zyklene etc can be given when we visit. We have alot of experience with all forms of medication.
It's handy for us to have an emergency contact number, someone local, in case anything happens to you while you're away, or we need help with vet visits, so please think ahead about who this could be and give it to us on meeting, or leave it out for our first visit.
We are both trained in feline first aid, and if your cat becomes unwell or is injured while you are away, with your permission we will take them to a vet and bring them home again when they have been assessed. We will give any aftercare advised by the vet while you're still away. If we can't contact you or your emergency contact given on our meeting, we will use our own judgement before making a decision as a duty of care. Before going away, please check with your vet on their procedure for cat sitters in case the need arises!
Will You Send Me Updates?
Yes! We can send you updates throughout the booking with messages, pictures and videos so you can feel confident that your lovely cat is OK while you are away from home. Please note it isn't always possible for us to take photos/videos at every visit, but rest assured we will send them when we get them! Updates can be sent by text, WhatsApp or email either daily or sporadically throughout your booking, or if you prefer the no-news-is-good-news approach, then of course, you can opt for us to only contact you in an emergency. The frequency of updates can be discussed in our initial meeting. Please note that photos and videos can only be sent via WhatsApp or Email.
Polite notice - If you haven't heard from us there is no need to text. Rest assured that everything is fine, and we will update you when we visit, and if there was an emergency we would contact you straight away.
How Do I Make A Enquiry & What Happens Next?
Fill out our booking request form here. Once we have been in contact, you can then contact us personally for future requests going forward.
Once you have sent your request, we will text you to advise availability for your dates, and then book you in once you have okayed it. We will then contact you closer to your start date to arrange a suitable time to meet you and your cat/s. This meeting will usually be in the few weeks before your starting date, so that the information is fresh for us.
We will also need to collect a spare key, so please make sure you have one ready for us when we come. During the meeting, we will take notes on all the important information including vet registration, feeding instructions, medication requirements etc.
Please note that although we prefer to do a meet & greet before any first booking so that we know where everything is and know who we are feeding, if you are booking short notice this may not always be possible as we have limited meeting slots in a week. In this instance we can discuss the information we need via Whatsapp and have a key dropped off to us at your convenience. You can read our reviews here for your peace of mind.
What Happens To My Keys When You Have Collected Them?
Your keys are stored in a locked safe at our homes and only used when on a booking with your cat. We use name tags with only your first name, last name or pets name so they are easily distinguishable for us but no one else. None of your personal information is given to any other party, unless we are told to by you. Method of key return will be discussed with you on meeting.
Do You Hold Keys For Future Bookings?
Yes! Holding your key can save a lot of time out of your busy life to drop us a key, or be at home for a key collection. We still need notice for bookings from key holders, especially at peak times, but it definitely helps to streamline things. Please note we only carry keys when on a booking with your cat so with that in mind we may not be available to return your key if you've locked yourself out.
All keys held are all marked with a clear identity tag (with no address or surname!) in a securely locked location at each of our homes and can be returned to you if needed at your request, when we are next able.
Please mention if you would like us to hold a key when booking, and have a spare key available on the date we arrange. There is also the option of leaving a key in a safe place, or we are well versed in all types of key safe so are happy to use one of these if you have one.
Do You Have A Cancellation Policy?
Yes, we do have cancellation policies and these will be sent over to you after meeting.
Do You Work Over Christmas & Bank Holidays?
We work to a limited service for Christmas, Easter and Bank Holidays. We book up for these periods extremely quickly so book in advance to avoid disappointment. The service for these seasons are as follows;
Christmas Day & Boxing Day - These days are charged at double your normal visit rate if we are working.
New Years Day, Easter, Bank Holiday Weekends, Bank Holiday Mondays - These days are charged at £12 per visit.
Other Bank Holidays - these are charged at £12 per visit
Please note that our cancellation policies may differ if we are working over the festive period as it is harder for us to fill slots with there being less days to fit in meetings. These will be in any terms & conditions sent across after meeting and if you would like to know this beforehand please ask the sitter that books you in.
Timer Bowl Etiquette
We are happy to supply timer bowls for the days we are visiting, if you think your cat could benefit from their feeds being given at their usual times. The bowls we use are very trustworthy, quiet and pop up at the time we set them for so you can let us know on meeting what times your cat gets fed in the am and pm and we can set the bowls around our visit.
Please note that it won't always be viable for us to visit on the day you leave and the day you return home. In this case we would recommend you purchasing your own double timer bowl as we cannot supply them to you before, or leave them on last visit, and setting it up before you leave for the evening feed and the following morning feed. We can then also set it the same on our last day, if you are back the following day. We can send you a link for the timers we use if needs be, they usually pay for themselves over a couple of days where we would have previously visited twice a day.
When we suggest setting up a timer bowl for the evening of the day you leave and morning of our first day, please only leave in each hole the amount of food your cat normally has at that time. The bowls are meant to replace a manual feed, so you don’t need to give extra. Some suggested patterns are as follows:
- You’re leaving mid morning and so I am not starting until the following day. Your cat normally grazes on dry food throughout the day which you top up when needed and has a pouch of wet food at 7am and another pouch of wet food at 6pm. In this case, you would have already fed the morning feed before leaving, so would fill up their dry food bowl and water bowl before you leave, and set one side of the timer bowl with one pouch of wet food for 6pm, and then the other side of the timer bowl with one pouch of wet food for 7am.
- You’re leaving at lunchtime and so I am starting the following day. Your cat only eats dry food but is on a measured amount of 60g a day for weight loss/dietary needs, and is prone to pigging out on their food. I would recommend splitting the amount in this instance, and setting one side of the timer bowl for 30g at teatime, and then the other 30g for the following breakfast time.