Terms & Conditions
Please note that we will always take into consideration circumstances for cancellations, but any cancellations of dates within 3 days of first visit, or when a booking is about to start (from 7am on the day first visit is booked)/already started may incur a charge* to make up for lost income, as we are often turning people away at peak times.
We work all year round, including Christmas day and Boxing day which are a double charge per visit, and bank holidays which are a charge of time and a half per visit. Please book as early as possible as we book up extremely early for these periods, and to make sure we have time to sort out a meeting that is good for you!
Prices quoted are for our time and travel to care for your cat. All food, milk, treats, litter and any other requirements for the wellbeing of your cat should be provided by you before going away. However, if anything runs out during the booking, we are happy to provide more supplies for you to reinburse us for on your arrival home. Please note this only includes pet supplies, as we have alot of visits in a day so cannot always guarantee we will have time in between slots to run other errands
Depending on your location there may be an extra charge for small animals, and watering gardens depending on how big your garden is!
Method of payment should be arranged with your sitter on your initial meeting. Each sitter has different terms for payment which will be outlined to you when you first contact them, but invoices are generally to be settled before the booking commences or within 48hours of your return home
Unlike a cattery, we do not require your pets to be up to date with vaccinations, although it is good practice for them to be for the good of their health. However, please ensure that your animals are up to date with flea and worm treatment before you go away whether they are indoor or outdoor animals. This protects your pets from unwanted visitors and in turn protects our other clients too.
Although it is safer to keep your cats inside when you’re away,we understand that this does not work everyone, and a big appeal of cat sitting is that they stay in their routine. Please be aware that we cannot be held accountable for cats that wander while having access to a cat flap/being allowed outdoors, but will do all we can to help you them get home if they go missing while you’re away. We are also not held accountable if you have another person coming into your home while you’re away (e.g a neighbour/friend/cleaner who may let your cat out by accident). For this reason we always recommend that we are the only one visiting your animals to save any confusion. Please have a think about whether your cat has a regular outdoor routine before we meet, so that we can discuss it and come up with a plan to keep them indoors if you think they aren’t confident enough to be left with outside access while you’re not there.
* - This charge varies depending on your sitter.